Navidium Shipping Protection
- Free US shipping available
- 3-5 Business Day Production Timeframe
- Secure Checkout
If your package has been marked "delivered", yet you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim.
- For packages marked delivered, but still have not been received 3 days after delivery confirmation (and no longer than 15 days), we will issue you a replacement. If a replacement cannot be sent (limited edition, discontinued, etc.), we will issue store credit for the original purchase price
- For packages not marked delivered & presumed lost by the carrier, we will issue store credit for the original purchase price
- For damaged packages, we will issue you a replacement. If a replacement cannot be sent (limited edition, discontinued, etc.), we will issue store credit for the original purchase price
We ask for your cooperation as needed for filing insurance claims, which may include photos, etc.
To file a claim, contact us at email@example.com with your Order ID, contact info, and a description of the problem, and we will get back to you within 2-3 business days. Please include photos of damaged items, if applicable. Please use subject line: "Package Protection Order ####"
If you declined Package Protection, and your package has been lost, stolen, or damaged, please contact the carrier directly.
Package Protection does not cover shipments where shipment addresses were input incorrectly by the customer.
We bought koozie and they turned out perfect. Can’t wait to use for our wedding!