Navidium Shipping Protection
- Free US shipping available
- 3-5 Business Day Production Timeframe
- Secure Checkout
By selecting Package Protection at checkout and paying an additional fee of 3% of your order subtotal, your order will be protected from damage or loss. If your order never arrives or is damaged when it arrives, you can easily file a claim with our team and receive a replacement order or receive a store credit to repurchase the item ordered.
If your package has been marked "delivered", yet you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim.
- For packages marked delivered, but still have not been received 3 days after delivery confirmation (and no longer than 15 days), we will issue you a replacement. If a replacement cannot be sent (limited edition, discontinued, etc.), we will issue store credit for the original purchase price
- For packages not marked delivered & presumed lost by the carrier, we will issue store credit for the original purchase price.
- For damaged packages, we will issue you a replacement. If a replacement cannot be sent (limited edition, discontinued, etc.), we will issue store credit for the original purchase price
We ask for your cooperation as needed for filing insurance claims, which may include photos, etc.
To file a claim, contact us at hello@barnstreetdesigns.com with your Order ID, contact info, and a description of the problem, and we will get back to you within 2-3 business days. Please include photos of damaged items, if applicable. Please use subject line: "Package Protection Order ####"
If you declined Package Protection, and your package has been lost, stolen, or damaged, please contact the carrier directly.
Package Protection does not cover shipments where shipment addresses were input incorrectly by the customer.
Shipping times will vary depending on your location. Normal shipping time is around 5 business days (within the 48 continental US).
Great product, awesome quality!! Highly recommend. Customer service was top tier
Thought it would be on frosted glass since I paid for some shipping
Love it
We bought koozie and they turned out perfect. Can’t wait to use for our wedding!
Terrible can’t even see the custom writing